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Only in these cases will we cover the cost of the return shipping charges. In the event that you have received items that are fault or not what you ordered, please send them back to us as soon as possible.

You should always keep proof of postage and we advise you to use a вЂsigned for serviceвЂ™ when returning goods. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we can not be liable for your postage charges. If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If returning items that are not suitable for either refund or exchange you are accountable for the delivery cost in returning it to us. Always keep a copy of your receipt! 5) Log in to your account online for status updates on your return 1) Log in and go to вЂmy accountвЂ™ 2) Select вЂordersвЂ™ from the menu and select the order you wish to return 3) Fill in the required fields 4) Print off your returnsВ lable, stick it visibly on your package and send using a recorded delivery method. If returning something from Europe you are responsible for the delivery cost. The item must be returned in вЂshowroom conditionвЂ™, with its original packaging, tags and with a valid receipt/delivery note.

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Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged.ДЄny item (excluding food and underwear) can be returned to any Leisure Lakes Bikes store not just the one you made your purchase at, including those made online. If you wish to return your bike to us please keep it in the box it arrived in and call us on 01772 644340 and we will arrange a collection.ДЄ) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.Д«) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you ВЈ50.00 for the collection. If you used the pay by Amazon option when checking out then please send your package using a recorded delivery method (always keep a copy of your receipt!) with a note inside stating whether you want an exchange (what you want it exchanging for) or refund, to the following address: Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:

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It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).Д¬ustomers are accountable for return shipping charges. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in вЂshowroom conditionвЂ™, with its original packaging, tags and a valid receipt/delivery note.

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In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund. For more information on ensuring the safety and wellbeing of yourselves and others, please visitВ - Our returns policy is otherwise exactly the same!

So we're extending our returns period up to 60 days on any orders placed after the 16th of March 2020.В We hope this extended period of time will allow you to follow government advice regarding self-isolation properly, and also cover you in the case of any disruption to the postal services. Extended Returns Period - Coronavirus - 60 daysДue to the recent COVID-19 pandemic, we wanted to make returns as easy & stress-free as possible for you.